by Admin
19. June 2010 14:53
Web Issue Tracker allows you to publish an email address so that your customers and prospects can report issues to the tracker via email. The following features are available:
- Email Attachments are converted to documents in the issue tracker and linked with the issue.
- The subject line of the email is imported to the Title of the issue of the body of the email is imported to the description of the issue.
- Defaults can be set for the issues created from the email.
- The scan rate of the POP account can be controlled.
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by Vasantha Aditya
2. March 2010 15:21
Have you wondered how you can create a knowledge base using the Web Issue Tracker in OfficeClip? Creating a knowledge base can save you valuable support time by allowing your customers to handle simpler issues themselves without repeatedly answering the same questions. Using the OfficeClip Bug and Issue Tracker you can create a new binder for the knowledge base and then make the binder available to your users at your website.
One of the advantages of creating a knowledge base using OfficeClip is that you can make both a public as well as secured knowledge base. The public knowledge base can be kept on your website for anyone to browse. The secured knowledge base can be provided to your customers and partners so that they can use it from a password protected area.
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by Admin
15. February 2010 15:18
You may want to share a document with your partner or a
timesheet report with your customer but without giving them the OfficeClip login.
OfficeClip Extranet can be used in two modes:
Public Sharing
Public Sharing allows you to share information by giving your customers a link. They can then click on the link and get the information. This is useful when you want to share many documents or show a calendar on your website. If, for example, you want to share a document with a partner, you can select the document and the extranet application will then give you a link to be sent to your customer, which when clicked will show the document to your partner.
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by Vasantha Aditya
31. December 2009 12:07
As a small business, you can run your business more efficiently using many products that are delivered today via SaaS (Software as a service) or locally installed. For example, you may need to:
- Manage your prospects, accounts opportunities and campaigns
- Create and send regular campaigns for your prospects and customers
- Manage customer support incidents and issues
- Track Time worked on various projects
- Track how your employees are spending time
- Track employee and company expenses
- Track internal issues
- Share documents with your offsite employees and customers
- Invoice customers
- Share calendar events and meetings with customers, prospects etc.
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by Vasantha Aditya
14. December 2009 12:20
We get a lot of questions about security for many of our applications. This blog attempts to organize all the security features in one place and explains various levels of security.
- Security between Organizations
- Privileges using Roles
- Access Control at various levels
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by Admin
7. May 2009 09:05
Our
first post in this 2-part series talked about the use of forums in buidling an online community for your current and prospective customers. In this post, I will discuss how a blog, together with a forum, can be great resources for small businesses and serve your customers better.
Blogs can be used to build relationships with customers, as well as help you in product development by sharing new features and welcoming ideas and feedback from the readers. Blogging can also be used for viral marketing, as the posts can create a number of responses from other bloggers, bringing traffic to your blog and improving your SEO.
Blogs can help you improve your operations and this is where running a forum parallel to a blog can really benefit your customers. Blogs and forums can both give support to customers; blogs through the article format and forums more through a question and answer(s) format.
Although all the above are true benefits your company can experience from blogging,
perhaps the biggest one is the ability to create brand awareness and set yourself apart from your competitors. At
OfficeClip, we have chosen to use our blog to help other small businesses become more efficient. We do this by sharing tips on marketing and advertising techniques, technologies and strategies, and by explaining the benefits of our
timesheet software,
web contact manager and
issue tracker.
Blogging is a way for us to share what we know and what we struggle with, so that we can help our current and prospective customers. Hopefully, they'll leave comments and suggestions for us too!
As far as platforms for blogs, we use
www.wordpress.org and this is probably better for a business than
www.wordpress.com because
we have more control over things like widgets, adding features, changing the design, etc. to fit our specific needs. Also, we get to have our own domain name, which is very important for SEO.
Online communities connect us to our customers in ways that most could not have even imagined a few years ago. Building one by being transparent, honest and creative can help you establish your company on the web.
Tags: blogs, brand awareness, forums, issue tracker, officeclip, small business, timesheet software, viral marketing, web contact manager, web timesheet, wordpress.com, wordpress.org
Small Business Tips | Marketing Strategies | Other
by Admin
27. April 2009 10:04
This is the first part of a two-part series; we are now focusing on forums and the second will focus on how blogs can help small businesses to build an online community.
So far we have been serving our customers and prospects using direct email, phone and our product knowledge base. We have known for awhile that we wanted to implement a forum, where our OfficeClip customers could discuss their own findings with the software, such as easier ways to use web timesheet or web contact manager, how to set up issue tracker, etc. In effect, we want to create a community for our users so they have some place to go to find answers. This will make their satisfaction with our product even better and allow us to easily look to the conversations to see what we are doing well and where we need to improve. Additionally, prospective OfficeClip users can look to the forum to gather their preliminary information and talk with current users about their experience. This does put pressure on us though, because we want the word-of-mouth comments to be positive!
Our next step was to find a forum for us to implement. While researching for an online support forum, we found that there are many inexpensive and open source forum products out there. To my surprise the free and open source are almost as good as the paid ones.
We selected the YAF (Yet Another Forum) to implement our support forum. The advantage of being open source is that we could make some minor tweaks to the source code to make it work exactly like what we want.
When using open source, it is important to remember that developers of these open source programs need to be supported through donations (many of them have donation links on their website) or contributing to the open source product (if you are a developer and want to add more features to the product).
Please visit our OfficeClip Forum, let us know what you think and let us know if forums are working for your business. And if you like our community and want more discussions, follow us on Twitter, too!
Tags: developers, forums, issue tracker, officeclip, online community, open source, twitter, web contact manager, web timesheet, yat, yet another forum
Small Business Tips | Marketing Strategies | Other
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