Web Issue Tracker allows you to publish an email address so that your customers and prospects can report issues to the tracker via email. The following features are available:

• Email Attachments are converted to documents in the issue tracker and linked with the issue.
• The subject line of the email is imported to the Title of the issue of the body of the email is imported to the description of the issue.
• Defaults can be set for the issues created from the email.
• The scan rate of the POP account can be controlled.

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  Many of you have requested enhancement via OfficeClip Forum . In this release we have implemented of most of them.

• Dashboard Enhancements
• FREE 2 licenses for existing users
• Improvements in the Reporting Module
• Earn by Referring OfficeClip
• Implementation of Expense Synchronization

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Many of you have requested a feature which would allow time spent on fixing issues, tasks or speaking with the contacts can be imported into OfficeClip Timesheet so that these time could be billed to the clients. Because OfficeClip customers have varying needs, this created some implementation challenges:

1. What if the user does not use the OfficeClip Timesheet? In this case we are providing additional configurable reports.
2. You want to export only some work items to the OfficeClip Timesheet. We have created a wizard interface that will allow users to pick and choose what is imported.
3. Also, OfficeClip Timesheet should be flexible enough so that free form editing is available after the information in imported to the timesheet.

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OfficeClip Web Calendar offers various ways to create events to connect with your coworkers, customers and partners:

1. You can create Group Events that is seen to everyone in your organization.
2. Meetings can be created with your co-workers, customers and contacts. These are visible to the meeting facilitators, attendees and proxy.
3. Personal events are private events that are visible only to the creator.
4. Events can also be created from other applications, for example from the contact details screen of the Web Contact Manager, you can quickly create an appointment with the contact.

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Some of you have asked how we have created our video presentation on Extranet. We use Camtasia 6 to create our videos. I will provide the steps here with a sample video. I will not go into detail in Camtasia operations as they can be found from the Techsmith website. Any comments on this blog or any ideas for improvement will be appreciated.

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When working with different customers on projects and vendors on issues it is always useful to be able to keep the information together in your intranet. OfficeClip has released the new edition of its extranet software that allows users to work with their customers, vendors and service providers. Following are some of the highlights:

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This will be the first part in a series on how to use LinkedIn for your business. We have been using LinkedIn here at OfficeClip to build brand awareness and create an online presence, as well as establish each of us individually as experts in the areas we work (such as marketing, software, development, etc.). There are several ways in which businesses can achieve these (and I must stress that it takes time and effort) and I am going to talk about a few briefly here as an introduction. Follow-up articles will discuss some of these techniques in more detail.

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Global Knowledge gives 10 technology skills you should acquire over the next 5 years. Some of them may be long gone before that so I will discuss a few that are relevant and will more than likely remain so for awhile at least.

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I watched a webinar from Hubspot today, presented by VP of Inbound Marketing Mark Volpe, that covered ways small businesses can can market and promote their business besides Google PPC Ads. The presentation covered things like blogging and publishing articles, videos and podcasts as well as Search Engine Optimization. Mark broke the process of optimization of the small business website into two main parts: On Page and Off Page SEO.

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